In a
contemporary intelligence and with the rise of the global tech world, the role
of desktop support technician is inevitable. A Desktop Support Technician is a
professional, called when something goes erroneous with a desktop computer in
their organization or at their designated field site. They help in
troubleshooting the issue for organizations to maintain the functionality of
the system to be in line with business goals. Predominantly they are
responsible for installation, maintenance and troubleshooting of required
software and hardware whether onsite or remotely, for client or colleagues.
Desktop
Support Technician is known as one of the
backbones of IT organization. They are also accountable for groundwork,
installation, and maintenance of end user workstation equipment (laptops/
desktops) and additional peripherals including IP telephones. The maintenance
activities will comprise the removal and replacement of computer devices.
Working with computer vendor technical support desks and allied services as per
the organizational procedures. The technician is involved in the set-up of
software and hardware on various types of operating systems like Windows, Unix,
Linux, and many more.
Desktop Support Technician Jobs
The Desktop
Support Technicians are present almost in every industry or enterprise:
Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service
Providers), Network Operation centers (NOC), as freelance providers. Support
Technicians are the first point of contact for local end-user support and
deliver remote support to various offices of an organization. Following are the
customary roles and responsibilities of a skilled Desktop Support Technician
jobs:
Desktop Support Technician Job Description
To set up and
manage user accounts and permissions to consent access to a network.
Upholding and
testing security, blocking unapproved access.
Chalk out
maintenance plan for the prevention of unexpected failures.
Setting up the
Organization’s computer system to meet specific business goals.
Monitoring day
to day computer performance.
Update and
maintain the computer inventory and equipment.
Maintain and
resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
Ensure desktop
computers interconnection seamlessly with diverse system keeping in mind for
compatibility factors.
Coordinate with
vendors to resolve technical problems with desktop computing equipment and
software.
Endorse and
apply upgrades to systems to ensure durability.
Assess functional
needs to regulate system purchase specifications.
Resolve hardware
and network connectivity issues.
Validate &
approve VPN access for all remote users.
Assist in
technical upgrading and maintaining of entire desktop systems.
Support in
testing and deployment of new applications and systems.
Train and guide
staff hardware and software usage.
To be a
well-recognized professional in this tech era, one needs to become or earn a
relevant certification for the best foot forward on the cutting edge keeping in
mind about best customer service.
Educational Qualification
Education
requirements for Desktop Support Technician vary from one company to another.
Desktop Support Technician jobs need some computer knowledge, but not
essentially a postsecondary degree. Professionals who have taken some
computer-related courses are often skilled. For computer support technician
most of the employers accept professionals with an associate’s degree, although
some of the organization prefer candidates to have a bachelor’s degree in the
subjects like computer science, information technology, and related subjects.
Desktop Support Technician Certification
The
certification programs are usually offered by vendors or from vendor-neutral
certification providers. Certification authenticates the knowledge of and best
practices needed by Desktop Support Technician. An organization may need their
desktop support technician to hold certifications in the products and services
the companies use.
The Microsoft
Certified Desktop Support Technician (MCDST) is an entry-level certification
supported and supervised by Microsoft Corporation. This certification specifies
that a professional is expert and knowledgeable adequately to execute basic
troubleshooting and repairs support issues on a desktop setting running on the
Microsoft Windows operating system. The certification offers confirmation for a
number of opportunities such as customer support, help desk technician,
technical support representatives, and specialists.
Desktop Support Technician Salary
According to
PayScale, an average Desktop Support Technician salary ranges from $30,914 to
$60,992 per year in the United States. The Desktop Support Technician salary
can range widely depending on their experience, location and other factors.
Working as part-time can be a great option regarding rewards and gaining the
boost to the career. Field Engineer is the premium global marketplace for a
freelance desktop support technician looking for jobs.
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